At Zenify It, the privacy of users is treated with utmost importance. All personal information is handled with a high level of care, confidentiality, and responsibility. This Privacy Policy outlines how information is collected, used, and safeguarded when counselling services are accessed through this website.

1. Information Collected

The following types of information may be collected when users interact with the services:

• Personal Information: Name, email address, phone number, and other details provided during registration or session booking.

• Counselling Information: Any personal, emotional, or mental health details you voluntarily share during counselling sessions.

• Payment Information: Payment details required to complete bookings (processed securely through trusted third-party gateways; your card or banking information is not stored).

• Website Usage Data: Information such as cookies, IP addresses, and analytics to help us improve user experience.

2. Use of Information

User information is used strictly for purposes related to the services, including:

• To schedule, conduct, and manage counselling sessions.

• To process payments securely.

• To provide reminders, updates, and important communication regarding sessions.

• To improve the services and website experience.

• To maintain records for legal and administrative requirements.

3. Confidentiality & Security

• All information shared during counselling sessions is strictly confidential.

• Personal or counselling information is not disclosed to third parties without explicit consent, except in the following circumstances:

  • When required by law.

  • If there is a risk of harm to individual or others.

• Secure platforms, including encrypted payment gateways and protected video-conferencing tools, are used to safeguard data.

4. Cookies & Tracking

This website may use cookies and similar technologies to enhance user experience and monitor website traffic. Cookies can be disabled through browser settings, though some website features may be affected..

5. Third-Party Services

Trusted third-party platforms are used for service delivery, including payment gateways (such as Razorpay, Stripe, or PayPal) and video-conferencing tools (such as Zoom or Google Meet). These platforms operate under their own privacy policies, which users are encouraged to review.

6. User Rights

As a user of our services, you have the right to:

• Access, update, or request deletion of your personal information.

• Withdraw consent for data usage (note: this may limit our ability to provide services).

• Contact us with any concerns regarding your privacy.

Contact:

📧 zenifyit@gmail.com