Privacy Policy

At Zenify It, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and confidentiality. This Privacy Policy explains how we collect, use, and safeguard your information when you access our counselling services through our website.

1. Information We Collect

We may collect the following types of information when you interact with our services:

• Personal Information: Name, email address, phone number, and other details provided during registration or session booking.

• Counselling Information: Any personal, emotional, or mental health details you voluntarily share during counselling sessions.

• Payment Information: Payment details required to complete bookings (processed securely through trusted third-party gateways; we do not store your card or banking information).

• Website Usage Data: Information such as cookies, IP addresses, and analytics to help us improve user experience.

2. How We Use Your Information

Your information is used strictly for purposes related to our services, including:

• To schedule, conduct, and manage counselling sessions.

• To process payments securely.

• To provide reminders, updates, and important communication regarding sessions.

• To improve our services and website experience.

• To maintain records for legal and administrative requirements.

3. Confidentiality & Security

• All information shared during counselling sessions is strictly confidential.

• We do not disclose any personal or counselling information to third parties without your explicit consent, except:

  • When required by law.

  • If there is a risk of harm to yourself or others.

• We use secure platforms (such as encrypted payment gateways and video conferencing tools) to protect your data.

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience and track website traffic. You can choose to disable cookies in your browser settings.

5. Third-Party Services

We rely on trusted third-party platforms such as payment gateways (e.g., Razorpay, Stripe, PayPal) and video conferencing tools (e.g., Zoom, Google Meet). These services have their own privacy policies, and we encourage you to review them.

6. Your Rights

As a user of our services, you have the right to:

• Access, update, or request deletion of your personal information.

• Withdraw consent for data usage (note: this may limit our ability to provide services).

• Contact us with any concerns regarding your privacy.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at:

📧 zenifyit@gmail.com
📞 7307066302