Zenify It allocates dedicated time for each counselling session to ensure focused and personalised care. This policy outlines the terms for cancellation, refunds, and rescheduling to maintain transparency and fairness for all clients.

1. Cancellation & Refunds

Refund eligibility depends on when the cancellation request is made:

• Cancellations made more than 12 hours before the scheduled session are eligible for a 100% refund.

• Cancellations made less than 6 before the scheduled session are eligible for a 50% refund.

• Cancellations made less than 3 hours before the scheduled session are eligible for a 10% refund only.

• No-shows (failure to attend the session without prior notice) are not eligible for a refund.

Approved refunds are processed to the original mode of payment within 1-2 business days.

2. Rescheduling

• Sessions may be rescheduled up to 6 hours prior to the scheduled session time.

• A session may be rescheduled a maximum of two (2) times.

• Any rescheduling request beyond the second instance will be treated as a cancellation and will incur a 100% cancellation fee, with no refund.

3. Non-Refundable Situations

​Refunds or free rescheduling are not applicable in the following circumstances:

• Missed sessions due to personal reasons, including forgetting the appointment, conflicting commitments, late joining, or failure to attend

• Technical difficulties on the client’s end, such as poor internet connectivity or device malfunction

• Completed counselling sessions

In such cases, the session will be considered attended.

4. Provider Cancellations & Emergencies

If a session must be cancelled or rescheduled due to unforeseen circumstances on the provider’s side (such as emergencies, unavailability, or technical issues), clients will be offered either:

• A full refund, or

• The option to reschedule at no additional cost

5. Cancellation & Rescheduling Process

All cancellation or rescheduling requests must be made through the booking confirmation link or by contacting:

Email: zenifyit@gmail.com

Refund confirmations will be communicated via email once processing is completed.

Contact:

📧 zenifyit@gmail.com